FAQs

Shipping & Delivery

Where do you ship? We currently ship across the United States.

How much is shipping? We offer free standard shipping on all orders within the US.

How long will my order take to arrive? Orders are processed within 1–3 business days. After that, estimated delivery is 7–20 business days, depending on your location and the product. You'll receive tracking as soon as your order ships.

Why does delivery sometimes take a couple of weeks? We carefully source high-quality products from trusted partners to keep our prices fair. We're always working to get your order to you as quickly as possible, and we'll keep you updated with tracking along the way.

Will I get a tracking number? Yes. Once your order ships, we'll email you a tracking number. You can follow your order anytime on our Track Order page. Please allow a few days for tracking to begin updating.

Orders & Payment

What payment methods do you accept? We accept major credit and debit cards through our secure checkout.

Is my payment information safe? Absolutely. All payments are processed through a secure, encrypted checkout, and we never store your full card details.

Can I change or cancel my order? You can cancel your order within 24 hours of placing it, as long as it hasn't shipped yet. Just email us at info@voltmount.shop as soon as possible and we'll help.

Will I have to pay customs or import fees? Any customs or import fees, if they apply, are the customer's responsibility. For most US orders, this isn't a concern.

Returns & Refunds

What is your return policy? We accept returns within 30 days of delivery. Items must be unused, in their original condition and packaging, with proof of purchase.

How do I start a return? Email us at info@voltmount.shop with your order number and reason for return. We'll review your request and send you instructions. Please don't send anything back before contacting us.

Who pays for return shipping? Customers cover return shipping costs, unless the item arrived damaged, defective, or incorrect — in which case we'll cover it.

When will I get my refund? Once your return is received and approved, refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take a little extra time to post it.

My item arrived damaged or incorrect. What do I do? We're sorry about that! Email us within 7 days of delivery at info@voltmount.shop with photos, and we'll arrange a replacement or full refund at no extra cost to you.

Products & Warranty

Are your products compatible with my car? Most of our products are designed to be universal and fit the majority of vehicles. Please check the product description for details, and if you're unsure, email us at info@voltmount.shop — we're happy to help.

Do your products come with a warranty? Yes! All our products are covered by a 90-day warranty against manufacturing defects. If you run into any issues, contact us at info@voltmount.shop and we'll make it right.

Do you offer installation instructions? Yes — our products are designed for easy, DIY installation, and instructions are included. If you need extra help, just reach out.